52 Weeks of Uncovering Kindness – Roseberry QLD featuring the Dignity Hub and the Volunteers


What defines us is how well we rise after we fall  – Anonymous

For this week’s angels, I met with Colleen Tribe at Roseberry Qld to have a chat about all the programs that they offer in our community. WOW… there are a lot! Before I get to my Volunteer angels for this week, I’ve decided to give you an overview of the amazing services that are available from Roseberry Qld, as I did not know that half of them even existed.

By highlighting this awesome group and the outstanding work that Colleen and her employees do, I am hoping that it may help someone in need of these services or possibly someone out there that can contribute to keeping them ‘alive’ either through volunteering or donations.

Roseberry Qld – “A strong, vibrant, compassionate community” 

Roseberry House – Gladstone (7 people max. per shelter) – Providing 16-25-year-olds with short-term accommodation who are homeless and in crisis. Continuing to provide emotional support for the well being of the young people when transitioning to independent living.

Jack’s House Youth Shelter – Rockhampton (7 people max. per shelter) – Providing 16-19-year-olds with short-term accommodation who are homeless and in crisis. Continuing to provide emotional support for the well being of the young people when transitioning to independent living.
Parents Next – Rockhampton and Gladstone – Working to help parents of young children that are entering employment education and training. This service works with parents, helping them to identify their education and employment goals. Helping them to achieve these goals and linking them to activities and services in the local community.
Branchout – An essential prevention and early intervention responding to young people aged 12-18 years who are experiencing difficulties. Supporting youth who struggle socially and emotionally.
Reconnect – Assisting young people (12-18yrs) who are homeless or at risk of becoming homeless. Offering support plans, ongoing mentoring, case management, youth development and family support.

Family Support – Providing assistance to anyone experiencing difficulties within their family. Offering mediation support, advocacy, and therapeutic and practical support.
Supporting Youth Transition to Independent Living – Rockhampton and Gladstone – Providing support to young people aged 16-25 years who are living independently. Aiming to provide practical support for the emotional well being of the young person.

Emergency Accommodation – Available for 6-8 weeks for anyone in housing crisis. Then working with housing officer to find alternative accommodation.
Crisis Accommodation for Young People – Units for eligible young people in crisis for a maximum of 12 weeks. These tenants have meetings with the transition to independent living worker.
Long Term Community Housing – Helping to find long-term housing for people that are registered with the Department of Housing. Currently, there are 168 community houses available.

Headspace – Supporting 12-25 year old going through a rough time. An early intervention program for youth with ‘mild’ mental health and well-being, general health, work, school and study or alcohol and other drug issues.

After I got the low-down on what Roseberry Qld is all about, I asked Col… “What is your motivation to come to work each day and give 100% to people that you don’t even know?”

There is no ‘fairytale ending’ and while there are many traumatic situations, the good overcomes the bad,” Colleen said. “Seeing the difference that our programs make to people’s lives for the better is my motivation.”

“The staff doesn’t give themselves the credit they deserve, it’s just become second nature to them. We celebrate all milestones with our clients, they deserve it.”

Col also told me about a little girl who visited the office one Christmas with her money that she had saved just to donate. She had saved $250 that she was adamant about giving. Col said that ‘this is inspiring to know that kindness still exists in our children today.’

Moving on to the most recent program that Roseberry QLD has to offer: when I asked Colleen if she had any ‘stand out’ volunteers that deserve a shout out, she said: “All the volunteers are amazing and stand out, but the volunteers at the ‘Hub’ see people in absolute crisis every day!’

Roseberry Dignity Hub – Gladstone

The Roseberry Dignity ‘Hub’ is solely run by volunteers and is open 3 days per week. Monday, Wednesday and Fridays 8 am – 2.30pm.

It really feels like a little family, sitting around the kitchen table having a chat, while everyone goes about their business, keeping their ‘dignity.’

Washing clothes, drying them. Showering, having a cup of coffee and a bite to eat. Grabbing a pack of take-home items before leaving and making room for the next person who is needing to use the same facilities. It was so nice to be there to see the hub in action.

The state government funded the building and construction of this little hub. The ‘set up’ for it was made possible by fundraising, donations, and volunteers. The Dignity Hub has been operating for 8 months and provides community members and families experiencing homelessness access to free:

  • Laundry for washing and drying clothing.
  • Bathroom for shower and personal hygiene.
  • Kitchenette for tea, coffee facilities.
  • Access to perishable food items for those experiencing crisis.
  • Information and referrals to other services.
  • Adaptable living program.

Some weeks the dignity hub could get up to 50 visitors, although it varies, and the volunteers are noticing that the people in need are very considerate and do not take advantage of the services.

They are finding that many of the Hub’s visitors will generally come on their off-pay week to use the facilities. The employees and the volunteers want to make a note to THANK these people in need for being so considerate and only using this service when they really need to. This is one way of making sure that the kindness that comes from within the Hub is shared evenly throughout those who are doing it tough.

Di – (Volunteers 3 days per week) ~ “I like helping people, and to go home after each day at the Hub, knowing that I have made someones day a little less rough, is enough for me. It feels like I have accomplished something.”

Athena – (Volunteers 3 days per week) ~  “I was placed at the Dignity Hub to complete my certificate in community services. I believe that it is the best place to experience what type of backgrounds and circumstances that I might be working with in the future.”

Kay – (Volunteers 2 days per week) ~ “I was looking after my Grandchildren a lot but I don’t much anymore so I have free time to give. It is very rewarding to go home knowing that you have helped someone each day.”

Jade (Volunteers 3 days per week) ~ “Spending time in youth shelters myself, growing up and knowing what our Hub visitors are going through can be quite emotional at times.

I am a very empathetic person but you find ways to deal with the emotions that you feel for each person who walks through the door. There are good kids and people out there that just find themselves in difficult situations.

Knowing first hand how tough these times can be, I wanted to be able to give back somehow and the Dignity Hub is where I feel I can do such a thing. I just want to be able to help people in these difficult situations, give them hope and help them to keep their dignity.” Jade also has 4 children, volunteers at their football club and is studying for her certificate in community services

 Hair Aid ~ Monthly ~ 2 local hairdressers donate their time every 6 weeks to head over to the hub and offer the visitors a hair cut of their choice. Hayley from Uber Hair and Megan from Cheeky Chops by Megan Miller, what an amazing gesture this is. I am certain that the Hub visitors appreciate the time and services you provide for them. I don’t know about you, but a hair cut makes so much difference to the way you feel. I’d love a good hair cut (If I hadn’t been growing my dreads for 7 years).

Within the Dignity Hub there is also campaign that runs throughout the year, called ‘Men’s Essentials’. This helps the men (who are struggling) in our community who are looking for a job, or have an interview, to be presentable on these occasions by supplying them with the essentials. Believe it or not, there are a lot of men who are finding times tough and do need help.

The volunteers have given me some hot tips on how our community can help keep the Dignity Hub delivering kindness to whoever needs it:

  • Donations of non-perishable food items food.
  • Bread, fruit, and veg.
  • Toiletries (including toothpaste, toothbrushes, body wash, soaps, shampoo, conditioners).
  • Toilet paper (one thing that is always low)
  • Milk – Either cartons or tetra packs
  • Tin foods, soups, noodles (some people don’t have a place to ‘cook’ or are still learning how to prepare meals so these items are a Godsend for people in that situation.)
  • Ingredients to make meals, muffins or snacks.
  • Washing powders/softeners for the washing facilities available at the hub.
  • Deodorants for men and women.
  • Razors and shaving cream.

If you are in a position to donate any of the above items, please drop them to the Dignity Hub in Rollo Street, Gladstone on Mondays, Wednesdays or Fridays. The feeling I got from these amazing people was more about getting the word out that they exist and that if anyone is struggling and needs a little helping hand through tough times….. please visit the Dignity Hub. The volunteers would love to help in any way they can. They are there to help and make tough times less ‘tough’.