Service Agreements – Between NDIS participants and providers

Brought to you by P2P Parent to Parent

A participant who chooses to engage someone to provide supports under an NDIS plan will generally enter into a written agreement with the provider (a Service Agreement).

This is a consumer contract between a participant and a provider, the NDIA is not a party to the agreement.  It should be documented and in place before the service begins.

What should they include:

  • The outcomes to be achieved for the participant
  • Supports to be provided and their costs
  • How and when the participant requires the supports
  • How long the supports are to be provided
  • When and how the agreement will be reviewed
  • How to deal with any problems or questions that arise
  • The participant’s and providers’ responsibilities and obligations under the agreement
  • How much notice is required to change or end the service agreement
  • How any changes are notified.

For help contact your NDIS Local Area Coordinator or an Independent Support Coordinator to help you.

We recommend using an independent Support Coordinator to help navigate the first year of your plan.

P2P have been providing independent support coordination and financial plan management in Qld under NDIS for over a year.