13 Aug The Emerger
Carla Jayne Smith is originally from Whanganui which is in the North Island of New Zealand and moved to Gladstone in 2012 to be close to her son and grandkids. Carla has been working for Andersons Auto City, an amazing family owned local motor vehicle dealership, for almost two months and loves it.
“It’s new to me and I’m challenged and learning every single day. I’ve sold quite a few cars now which is great, but for me it will always be about the customer experience being genuine, fun and honest. My co-worker has over 36 years in the industry and supports my growth.”
“Everyone has different motives for wanting to purchase a vehicle based on their lifestyle or needs. This is the fun part for me, dealing with customers and finding out a little bit about them, which I find gives a more personal and genuine touch. It’s exciting to hear some of the customers’ stories as they are all different, some funny, some exciting and even adventurous. Some customers have recognised me from when my husband and I owned a local fashion boutique which is a great feeling to know that they remembered me.”
“I love Gladstone. It reminds me of my own home town in that the people are friendly and like to support local business.”
Outside of work Carla still has a hand in Fashion as a fashion stylist and is building confidence through fashion and the fundamentals of modelling.
“I have put my hand up to help women in need in the community through the women’s centre. My husband and I are also helping our son Fabian and partner Ruby, set up their new shop and showroom for their business Mantis Sportswear here in town. We also have a small business called Ricky the Bricky doing home renovations and maintenance.”
“My passion is in people. I have worked in retail management for well over 25yrs. In the fashion industry and at a very high level. I love the magic that happens when a person is completely happy with the service you gave them. That’s what it’s all about, the experience.”
Carla’s favourite quote is:
“People will forget what you said, people will forget what you did, but people will never forget how you made them feel.” – MAYA ANGELO