Empowering Lives: Local NDIS Coaches Transforming the Gladstone Community

In the heart of the local community, dedicated professionals like Patience, Louise, and Tara are working tirelessly as part of the NDIS support and recovery coach sector. Their efforts are making a tangible difference in the lives of individuals with disabilities, helping them achieve greater independence and well-being.

Tara, from Balancing Recovery, shares her passion for the work: “The opportunity to have a tangible positive impact on someone’s life is so powerful and I have always known that this is what I wanted to do. Knowing that your work helps improve the quality of life, independence, and well-being of others is deeply rewarding.”

Patience, representing Comfort Hearts, emphasises the importance of empathy and active listening in her role. “I understand the importance of creating a safe and supportive environment where individuals feel heard, valued, and empowered to take control of their lives.”

Tara’s journey into the NDIS sector has been driven by a consistent passion for supporting and empowering individuals and families. “I have a strong background in child and youth counselling, having earned a Diploma in Child and Youth Work from Centennial College in Toronto, Canada. The transition to NDIS support coordination and psychosocial recovery coaching has allowed me to leverage my skills and experience to make a meaningful impact in the community and lives of those I serve.”

Patience brings both academic knowledge and practical experience to her work, armed with a Bachelor of Arts in Human Services and a Cert IV in Mental Health. “I’ve worked in various capacities within the field, gaining hands-on experience in providing psychosocial support to individuals facing diverse challenges.”

However, the role comes with its challenges. Patience often encounters issues such as insufficient budgets in clients' plans and service providers billing clients for services not provided. “I overcome them by endeavouring to communicate effectively to ensure the client’s goals are being achieved and their needs are met. Effective communication is at the heart of everything I do,” she states.

Tara also highlights the demanding nature of the job, particularly as a sole trader. “Handling emergencies or crises that participants may experience requires quick thinking and effective intervention, adding to the stress and complexity of the role. Support coordinators often work with individuals facing significant challenges, so maintaining professional boundaries and self-care is crucial.” She also notes the ongoing changes within the NDIS framework, which require constant updates and adjustments to their practices.

Despite these challenges, both Tara and Patience find immense satisfaction in their work. “Overall, the most rewarding part of being an NDIS support coordinator is the opportunity to make a meaningful impact on the lives of others,” Tara emphasises. “Empowering people to take control of their lives, make informed choices, and improve their quality of life is indescribable. Making a difference not just at an individual level but also at a community level is very fulfilling.” Patience echoes these sentiments, finding fulfillment in watching her clients achieve their goals, no matter how small.

For those considering NDIS services, both Tara and Patience offer valuable advice. “My advice would be to go for it as it is a great scheme which opens many doors of opportunities for individuals and families,” Patience advises. Tara adds, “Choose service providers that best meet your needs. Consider their experience, services offered, and feedback from other participants. Don’t be afraid to shop around and switch providers if you are not feeling satisfied. Lastly, connect with other NDIS participants and families through support groups or online communities. Sharing experiences and advice can be incredibly supportive and informative.”

Through their dedication and passion, Tara, Patience and Louise exemplify the positive impact that NDIS support and recovery coaches can have on individuals and families within the community. Their work not only improves the lives of those they support but also strengthens the community as a whole.