06 Sep GLADSTONE’S FLOORING XTRA SWEEPS THE FLOOR AT STORE OF THE YEAR AWARD
Just two years after opening the Gladstone Flooring Xtra team came home from the national awards firmly clutching both the Queensland and much-coveted National Store of the Year trophies.
With 85 stores strong Australia wide and the third-largest franchise in the industry, the Gladstone Flooring Xtra team has put their heart and soul into making their store, the best in flooring store in the Gladstone region.
Starting from scratch in 2017 with the fit-out of a brand-new showroom on Gladstone Benaraby Road, nothing was left to chance. Local proprietors Emma and Matt Connell, a well-known family in the community, wanted customers to have that WOW experience when they walked through the showroom door.
Matt and Emma knew their staff had done a superior job and that every member was committed to excellence from the very beginning, but they had no idea what they had created until they were up in lights, centre stage with their awards.
“The criteria for the awards were very specific. We were judged on KPIs as outlined by the Flooring Xtra Excellence Program – Supplier Relationships, Brand Representation, Sales Management, Marketing and Customer Experience were just a few of the focus areas”, said Emma.
When asked what’s next the husband and wife dynamo duo were quite coy. “We have been working on expansion plans for a little while, but this experience has just reinforced we’re on the right track”, said Emma. Matt added, “yes, but that’s as much as we’re prepared to say for now, except Watch this Space!”
Given the extraordinary outcomes they have achieved with Flooring Xtra, their hard-working team and the service to Gladstone residents – we can be assured that whatever they have up their sleeves, the Connells are not the kind of couple to do anything by halves. Take careful note – something Xtra for Gladstone is looming in the near future.