LOCAL BUSINESS PROFILE with Kara D’Arcy from Harbour City Tiles & Carpets

What is your business? Harbour City Tiles & Carpets

How long have you been in business for? I started coming in as the little girl that sat under the desk in 1989, Saturday morning work when I was about 14, delivery girl when I was 19 and manager/sales from when I was 21.

What products and or services does your business supply? Harbour City Tiles & Carpets provides Floor, Wall and decorative tiles. Tile adhesives, waterproofing, tools & trims. Also, we offer supply and installation of Carpets, Vinyls, Vinyl plank, laminate, floating floors & bamboo. We also offer a very vast knowledge bank when it comes to flooring products.

What is the best thing about being in business in the Gladstone Region? I believe it’s the repeat customers. I love seeing our clients return. I am assuming that it would be rare in other regions that this would happen – they become part of our “family”.

What would you say to someone considering launching their own business? It’s important to love what you do. There will be good days and bad days, focus on trying your best to provide great customer service, keep your head up and listen to advice

What is the highlight of your time as a business owner? Whenever people leave our store happy, I believe it’s a highlight. Being recognised for having a large showroom that features a huge range of products that are available for our clients rarely seen outside of a metropolitan region is another highlight that we are very proud of. Also, having staff that stand by you. WE are over the moon that our staff are dedicated to helping provide amazing service to our clients and are all long standing members of our team.

Tell us one thing people don’t know about you or your business? Growing up I was adamant that I would never have anything to do with the tile industry. My Dad’s passion for his business and supplying Gladstone with unique tiles at reasonable prices was passed onto me and I strive every day to keep his legacy alive.